Award Winning Creative Design & Build Company - OLLYWOOD™

Ollywood™ is an award-winning team of creative design and build experts based in Cardiff, Wales. Shopfitting, retail fit-outs, custom woodwork and furniture, graphics, signage, retail kiosks, retail merchandising units, bespoke joinery, solid surface fabrication, business neon signs, event branding, placemaking, project management and installations. Cardiff Wales. Nationwide coverage across the UK.

Cardiff, Wales — Multi Award Winning — Nationwide Coverage

We
Build
Things.

From first sketch to final screw. Shopfitting, retail fit-outs, bespoke joinery, signage, and events — all in-house, all across the UK.

Trusted by
SMEs & Global Brands
510
Projects Completed
Cardiff, Wales
Nationwide Coverage
Shopfitting·Retail Fit-Outs·Office Refurbishments·Hotel Fit-Outs·Bespoke Joinery·Commercial Interiors·Retail Kiosks·Neon Signs·Events & Placemaking·Solid Surface·Graphics & Signage·Project Management·Shopfitting·Retail Fit-Outs·Office Refurbishments·Hotel Fit-Outs·Bespoke Joinery·Commercial Interiors·Retail Kiosks·Neon Signs·
Ben's Cookies
Naski
Known Source
20+
Years project management
510
Projects Completed
Trusted by
SMEs & Global Brands
Cardiff, Wales
Nationwide coverage

What We Do

Sectors We
Work In

01
Shopfitting
Design · Manufacture · Install

Full shopfitting for retail, hospitality, and commercial clients nationwide.

02
Retail Fit-Outs & Kiosks
Design · Manufacture · Install

Retail environments, concessions, and bespoke kiosks for high-footfall trading.

03
Office & Commercial
Design · Manufacture · Install

Office refurbishments and commercial fit-outs delivered on time with minimal disruption.

04
Hotel & Hospitality
Design · Manufacture · Install

Hotel refurbishments, restaurant and bar fit-outs, and café interiors.

05
Bespoke Joinery
Design · Manufacture · Install

Custom-built furniture, display units, counters, and solid surface fabrication.

06
Signage & Neon
Design · Manufacture · Install

Bespoke neon signs, wide-format graphics, and branded signage.

07
Events & Placemaking
Design · Manufacture · Install

Event branding, giant letters, market stalls, temporary structures and placemaking installations that create footfall and a memorable sense of place.

08
Project Management
Planning · Coordination · Delivery

Military-discipline project management. On time, on budget, every time.

Our Process

How We
Work

01
Brief & Scope

We listen carefully, ask the right questions, and define the scope with precision.

02
Design & Development

Concepts, technical drawings, material specifications — every detail resolved before manufacture.

03
In-House Manufacture

Joinery, solid surface, signage and graphics — all produced in our own Cardiff facility.

04
Installation & Handover

Professional installation by our own team. We don’t leave until the job is finished.

OLLYWOOD project

Why OLLYWOOD

All
In-House.

One team. Every stage. No subcontracting. No hand-offs. No excuses.

  • 20+ years of military-grade project management experience
  • Full in-house team — design, manufacture & install
  • Trusted by British Army, Westfield, Crown Estate & CBRE
  • Wales Start Up Award winner

What can I say — OLLYWOOD Services are second to none. Not only do they provide a 5-star standard of fine bespoke work, but they deliver on time and on demand. Couldn’t recommend more highly.

Max Redmond — Home & Business Owner

★★★★★

Verified Google Review

We were completely blown away by what OLLYWOOD achieved. Not only on schedule, but the quality and attention to detail meant the end result was stunning. The team were professional, tidy and an absolute pleasure to work with.

Natasha Baker — Nursery Owner

★★★★★

Verified Google Review

Absolutely fantastic from start to finish. The OLLYWOOD team understood our vision from day one and delivered a space we’re incredibly proud of. The craftsmanship is outstanding and the whole process was seamless.

Verified Google Review — 5 Stars

★★★★★

Outstanding craftsmanship and project management. OLLYWOOD turned our brief into something beyond what we imagined — on time and within budget. Their in-house manufacture made a real difference to quality and speed.

Verified Google Review — 5 Stars

★★★★★

OLLYWOOD delivered our retail fit-out to an exceptional standard. From the initial design consultation right through to installation, the communication was brilliant and the result exceeded all expectations. Highly recommended.

Verified Google Review — 5 Stars

★★★★★

Used OLLYWOOD for a full shopfitting project and I cannot fault them. Professional, skilled, and they genuinely care about getting every detail right. The finished result speaks for itself — truly world-class work.

Verified Google Review — 5 Stars

★★★★★
TRUSTED BY SMEs & Global Brands
★ 5.0 Google Rating

Trusted by leading organisations across the UK

British ArmyWestfieldCrown EstateBritish LandLive NationCBREMeadowhallSavillsFestival RepublicStarling BankBBCEaling Broadway

Start Your Project

Let’s Build
Something.

Tell us what you need. We handle everything from concept to completion, anywhere in the UK.

01633 547 979info@ollywoodservices.co.ukCardiff, Wales — Nationwide

About OLLYWOOD™

OLLYWOOD is a multi-award winning Cardiff design and build company based in South Wales and founded in 2019. We specialise in shopfitting, bespoke furniture and joinery, restaurant and bar fit-outs, retail and display areas, exhibition stands, and graphics and signage, designing, manufacturing and installing every project in-house for clients across Cardiff, Wales and the whole of the UK. Wales Start Up Award winner, trusted by independent businesses and global brands alike.

Cardiff, Wales — Est. 2019

Built on
Craft & Character.

A multi-award winning Cardiff design and build company, founded in South Wales in 2019, delivering shopfitting, joinery, fit-outs and signage nationwide.

Our Story

One Team.
Every Stage.

OLLYWOOD was founded in Cardiff in 2019 with a clear mission: to deliver exceptional design and build solutions for retail, hospitality, and commercial clients.

With every project handled entirely in-house — from concept and design through manufacture and installation — we eliminate the complexity and delays that come with juggling multiple contractors. One team, accountable at every stage.

That single-team discipline is rooted in skills served in the military: meticulous planning, attention to detail and a promise to finish what we start. As a Cardiff design and build company, we apply the same standards to a boutique shopfront as we do to a nationwide rollout for a global brand.

From bespoke joinery and custom furniture to retail and display areas, restaurant and bar fit-outs, exhibition stands and fully integrated graphics and signage, our work is planned around your brand, your timeline and your budget — with careful forethought that means a better finish and less disruption on site.

OLLYWOOD team at work OLLYWOOD project OLLYWOOD craftsmanship

Our Reach

Nationwide
Delivery.

Nationwide Delivery

Headquartered in Cardiff, we deliver projects across the full UK. No job is too far — our installation teams travel to wherever the work is.

Proven Track Record

Trusted by small independents and global billion-pound companies alike — including the British Army, Crown Estate, Westfield, and CBRE.

End-to-End Capability

Concept, design, manufacture, installation and snagging are all handled by one accountable team — covering retail and hospitality fit-outs, bespoke joinery, signage and display across the UK.

OLLYWOOD project delivery OLLYWOOD nationwide OLLYWOOD installation
20+
Years project management
510
Projects Completed
Trusted by
SMEs & Global Brands
Cardiff
Wales — Nationwide

Work With Us

Start a
Conversation.

Tell us about your project and we’ll come back with a clear plan and honest quote.

What We Do - OLLYWOOD™

Shopfitting, retail kiosks, retail merchandising units RMUs, placemaking and events, retail and display fit-outs, unique projects, bespoke joinery and carpentry, solid surface fabrication, business neon signs, graphics and signage, event services, event branding, project management and installations. Cardiff Wales UK nationwide.

What We Do

Design. Build.
Install.

Every service delivered end-to-end by our in-house team, anywhere in the UK.

Shopfitting
Shopfitting
Joinery
Joinery
Hospitality
Hospitality
Retail
Retail
01
Shopfitting
Design · Manufacture · Installation

End-to-end commercial shopfitting for retail, hospitality and workplace clients across Cardiff, Wales and the UK — designed, manufactured and installed by our own team.

02
Retail Fit-Outs
Design · Manufacture · Installation

Complete retail fit-outs built for trading — counters, fixtures, fitting rooms, feature lighting and bespoke joinery, delivered to brand and landlord specification.

03
Retail Kiosks & RMUs
Design · Manufacture · Installation

Bespoke retail kiosks and Retail Merchandising Units (RMUs) for shopping centres and mid-mall sites, engineered for high-footfall trading and built to your brand specification.

04
Office Refurbishments
Design · Manufacture · Installation

Office refurbishments and commercial fit-outs delivered with minimal disruption — partitions, reception desks, breakout spaces and bespoke workplace joinery.

05
Hotel & Hospitality
Design · Manufacture · Installation

Restaurant, bar, café and hotel fit-outs and refurbishments with bespoke furniture, fixed seating and joinery, crafted and installed by our in-house team.

06
Bespoke Joinery
Design · Manufacture · Installation

Bespoke joinery in Wales — custom cabinetry, display units, reception desks and counters precision-crafted by skilled joiners in our Cardiff workshop.

07
Solid Surface Fabrication
Design · Manufacture · Installation

In-house Corian and solid surface fabrication for seamless worktops, counters, desks, vanities and feature elements, finished to a flawless standard.

08
Neon Signs & Signage
Design · Manufacture · Installation

Business neon signs, illuminated signage, wide-format graphics and bespoke 3D lettering manufactured and installed from our Cardiff facility.

09
Events & Placemaking
Design · Manufacture · Installation

Event branding, market stalls, placemaking installations, and temporary structures.

In-house

In-House Capability

One Team.
Every Trade.

Every service delivered by our own team in Cardiff. We design it, manufacture it, and install it — no subcontracting, no hand-offs.

Shopfitting & Retail Fit-Out Cardiff

Shopfitters in Cardiff,
delivering nationwide.

OLLYWOOD is a multi-award-winning team of shopfitters based in Cardiff, providing complete retail fit-out, commercial shopfitting and bespoke joinery across Wales and the UK. From our workshop in Cardiff Bay we design, manufacture and install every project under one roof — no subcontracting, no hand-offs — giving retailers, hospitality operators and brands a single point of accountability from first sketch to final installation.

Whether you are opening a flagship store, rolling out a retail kiosk or RMU, refurbishing a restaurant, or fitting out a new office, our in-house trades cover the full spectrum of commercial interiors — from Westfield London and Westfield Stratford to high streets and independent units throughout Cardiff, Newport, Swansea, Bristol and beyond.

What We Offer

01

Commercial Shopfitting

Full retail, hospitality and commercial shopfits, designed, manufactured and installed by our own team.

02

Retail Fit-Outs

Complete trading environments — counters, fixtures, fitting rooms and feature lighting.

03

Retail Kiosks & RMUs

Bespoke mid-mall kiosks and Retail Merchandising Units built to brand and landlord specification.

04

Office Refurbishments

Commercial office fit-outs and refurbishments delivered with minimal disruption to your business.

05

Hotel & Hospitality

Restaurants, bars, cafés and hotels finished with bespoke furniture and joinery.

06

Bespoke Joinery in Wales

Custom cabinetry, counters and display units precision-crafted in our Cardiff workshop.

07

Solid Surface Fabrication

Corian and solid surface worktops, counters and feature elements fabricated in-house.

08

Neon Signs & Signage

Business neon, wide-format graphics and bespoke signage manufactured at our Cardiff facility.

09

Events & Placemaking

Giant letters, market stalls, branded structures and placemaking installations for public spaces.

Looking for trusted shopfitters in Cardiff, or a retail fit-out contractor that can deliver UK-wide? We combine local craftsmanship with national reach. Tell us about your project and we will come back with a clear plan and an honest quote.

Let’s Talk

What Do You
Need?

Tell us your brief. We’ll handle every stage from here.

Our Work

Projects That
Speak.

A selection of recent work showcasing quality craftsmanship, thoughtful design, and impactful commercial spaces delivered across the UK.

Design · Build · Install

One team,
every trade.

As award-winning shopfitters based in Cardiff, we design, manufacture and install every project under one roof — bespoke commercial interiors for retailers, hospitality brands, shopping centres and public spaces, delivered across Wales and nationwide throughout the UK.

From retail kiosks and RMUs in Westfield London to flagship store fit-outs, hospitality interiors, heritage joinery and large-scale placemaking, the work below is delivered end-to-end by our own in-house team. Explore a few of our favourites, then start a project of your own.

Ben's Cookies retail kiosk Westfield Stratford

Retail Kiosk · Food & Beverage · Bespoke Joinery

Ben’s
Cookies

SectorRetail Kiosk & Food Service
ScopeConcept to creation — design, manufacture & installation
LocationWestfield Stratford, London
ClientBen’s Cookies — Global Brand

A high-end retail kiosk designed and built from concept to completion for one of the UK’s most iconic cookie brands — trading mid-mall at one of London’s busiest retail destinations. OLLYWOOD delivered a bespoke raked timber fascia with an illuminated wave detail, full brand signage, glass display cabinetry, and a fully functional food service counter — all engineered for high-volume daily trading.

Counter detail
Counter Detail
Live trading
Live Trading
Signage
Signage & Branding
Illuminated fascia
Illuminated Fascia
Naski ski and snowboard shop Cardiff

Shopfitting · Sports Retail · Bespoke Joinery

Naski
Ski Shop

SectorSports Retail & Outdoor
ScopeFull industrial unit conversion to retail
LocationCardiff, Wales
ServicesBespoke joinery, changing rooms, boot fitting area, full-wall graphics, contravision, hidden workshop & office

A complete transformation of a raw industrial unit into a fully immersive ski and snowboard retail destination. OLLYWOOD designed and built everything from scratch — a bespoke alpine chalet-style changing room structure with log-stack feature walls, a hand-crafted timber and corrugated steel service counter, full-height mountain graphics with contravision window panels, a boot fitting area, and a hidden workshop and office concealed behind the retail floor.

Chalet changing rooms
Chalet Changing Rooms
Bespoke counter
Bespoke Counter
Full wall graphic
Full-Wall Graphic
Log stack feature wall
Log Stack Feature Wall
Known Source flagship retail store Westfield Stratford

Retail Shopfitting · Flagship Store · URW

Known
Source

SectorVintage & Curated Fashion Retail
ScopeFull flagship retail fit-out to URW specification
LocationWestfield Stratford, London
LandlordUnibail-Rodamco-Westfield (URW)
FeaturesCork-wrapped columns, 3D scallop wall panelling, suspended plant rail, bespoke joinery, house display unit, window graphics

Known Source came to OLLYWOOD to deliver their debut flagship retail store — a community-rooted brand bringing curated vintage and collectable fashion to one of Europe’s busiest shopping destinations. OLLYWOOD delivered a full shopfit to landlord specification: bespoke cork-wrapped structural columns, textured 3D scallop wall panelling, a signature suspended hanging rail with live planting, bespoke display joinery, a hand-crafted cork reception counter, internal changing rooms, and bold window graphics. A real collaboration that proves community brands can compete at the highest levels of retail.

Display wall
Display Wall
Cork column
Cork Column
Counter and changing rooms
Counter & Changing Rooms
Retail floor
Retail Floor
Vibes Yoga Studio Cardiff Bay

Shopfitting · Hospitality Interior · Retail

Vibes Yoga
Studio & Café

SectorHospitality, Wellness & Retail
ScopeFull fit-out — joinery, signage & graphics
LocationCardiff Bay, Wales
ServicesBespoke joinery, soundproofing, linen walling, full-height mirrors, branded graphics

A complex multi-use space transformed into a seamless yoga studio, café, and retail environment. OLLYWOOD divided the unit into distinct zones — a private soundproofed yoga studio with linen feature walling, full-height mirrors, and bespoke seating — alongside a fully fitted café counter and branded retail area. Every element designed and built in-house, from the bespoke oak joinery to the large-format brand mural.

Changing area
Bespoke Joinery
Cafe seating
Café Seating
Brand mural
Brand Mural
Cafe counter
Café Counter
Myomaster sports recovery retail kiosk Westfield London

Retail Kiosk · Sports & Recovery · Bespoke Manufacture

Myomaster
Westfield London

SectorSports Recovery & Retail
ScopeBespoke retail kiosk — design, manufacture & installation
LocationWestfield London, White City
Centrepiece5-axis CNC machined muscle-fibre table top — 20+ hours of cutting

Possibly the most technically ambitious retail kiosk we have ever built. At the heart of this mid-mall installation for sports recovery brand Myomaster sits a bespoke table top machined on a 5-axis CNC to replicate human muscle fibre in stunning relief — over 20 hours of cutting to create a surface that stops shoppers in their tracks. The floating table, hexagonal display towers with brass hardware, and precision black lacquer finish were all designed, manufactured, and installed by OLLYWOOD.

Aerial installation
Full Installation
CNC surface
CNC Surface Detail
Product display
Product Display
Westfield wide
Westfield London
National Waterfront Museum Swansea bespoke reception

Heritage · Bespoke Joinery · CNC · Public Sector

National Waterfront
Museum, Swansea

ClientAmgueddfa Cymru — Museum Wales
SectorHeritage & Public Sector
ScopeModular reception, welcome desk, podium & display units
LocationNational Waterfront Museum, Swansea
FeaturesCNC wave joinery, water-effect stainless steel, integrated screens, fabric lightbox, modular configuration

A fully modular welcome and reception installation designed to serve multiple functions within one of Wales’ most visited heritage destinations. OLLYWOOD designed and built a curved reception counter with a signature CNC wave-cut fascia, a water-effect stainless steel illuminated panel, and integrated digital signage — all finished in deep dark timber. The suite includes a standalone matching podium for events and retail use, a rear display unit with integrated screen and fabric lightbox, and a bespoke leaflet holder display. Every element modular, every finish to museum-grade specification.

Croeso signage
Illuminated Signage
Entry view
Entry View
Exterior view
Waterfront View
Digital podium
Digital Podium
Ealing Broadway giant letters placemaking installation

Placemaking · Giant Letters · Events · London

Ealing Broadway
Giant Letters

SectorPlacemaking & Events
ScopeDesign, manufacture & installation of freestanding giant letters
LocationEaling Broadway Shopping Centre, London
ClientEaling Broadway — Managed Retail Destination
FeaturesBespoke 3D letter forms, hand-applied artwork, branded colour scheme, freestanding bases for outdoor use

A large-scale placemaking installation that transformed the public piazza at Ealing Broadway into a landmark destination and social media moment. OLLYWOOD designed and built fourteen bespoke freestanding 3D letter forms spelling “EALING BROADWAY” — each face hand-finished with a bespoke botanical illustration scheme created to reflect the shopping centre’s brand identity. Engineered for outdoor public use, the installation creates footfall, dwell time, and a memorable sense of place that turns shoppers into advocates.

Full installation
Full Installation
Artwork detail
Artwork Detail
Broadway letters
Broadway Letters
Public activation
Public Activation
Unbound Padel singles court glass wall Llantrisant — built by OLLYWOOD with Padel Alba

Sports & Leisure · Industrial Fit-Out · Padel · Café

Unbound
Padel

SectorSports & Leisure — Padel Tennis
ScopeFull industrial rip-out & refurbishment, bespoke rooms, café counter, retail area
LocationLlantrisant, South Wales
DistinctionWales’ only singles padel court — Phase One complete & trading
PartnersPadel Alba — specialist Spanish padel court experts
FeaturesPine veneer plywood, bespoke blue Danish wood oil, feature halo lighting, meeting room, changing rooms, toilets

Unbound is Wales’ most exciting new padel venue — and one of the most complete industrial transformations OLLYWOOD has delivered. Starting from a raw industrial unit, we managed the full project from floor levelling through to handover: a bespoke run of rooms including a meeting room, services room, changing rooms and toilets, all finished in pine veneer plywood and treated in a signature bespoke blue Danish wood oil that ties the entire space together. The café counter and retail area were designed and built to complement the brand and create a natural hub for players between sessions. Feature halo lighting runs throughout, carving the industrial volume into something warm and purposeful. Delivered in close collaboration with Spanish padel court specialists Padel Alba. Phase one is complete and Unbound is open and live — with entrance glazing, signage, and outdoor areas still to come.

Unbound Padel café counter and reception built by OLLYWOOD
Café Counter
Unbound Padel bespoke room run with halo lighting and Danish blue oil finish
Bespoke Rooms
Unbound Padel branded court post with blue courts and halo lighting
Padel Courts
Unbound Padel courts and social area Llantrisant South Wales
Halo Lighting
Unbound Padel full facility view Llantrisant South Wales
Full Facility
Viro Offices Llanishen Cardiff — full commercial fit-out by OLLYWOOD, exposed black ceiling open plan

Office Fit-Out · Commercial · Sustainable · Full Service

Viro
Offices

SectorOffice & Commercial Fit-Out
ScopeFull service delivery — partitions, flooring, kitchen, glass offices, all services
LocationLlanishen, Cardiff
ClientViro — sustainable design, construction & compliance specialists
ServicesElectrics, plumbing, HVAC, lighting, acoustic partitions, glass offices, flooring
ApproachSustainable materials throughout, specified to align with Viro’s environmental values

Viro are sustainability specialists — so when it came to fitting out their own offices, the brief demanded materials and methods that matched their values. OLLYWOOD delivered a complete fit-out from the ground up: acoustic partition walls, a bespoke boardroom, individual glass-fronted offices, full open-plan desking, a kitchen and breakout area with terrazzo flooring and green tile splashback, new flooring throughout, and all services — electrics, plumbing, HVAC and lighting — installed from scratch. Every material was selected with sustainability in mind, from the exposed black structural ceiling retained rather than replaced, to the specification of finishes aligned with Viro’s practice as in-house sustainable design and compliance consultants. The result is a workspace that performs as well as it looks — and proves that commercial fit-outs don’t have to compromise on environmental standards.

Viro Offices open plan floor with glass partition rooms Cardiff
Open Plan
Viro Offices bespoke kitchen terrazzo floor green tile Cardiff sustainable fit-out
Kitchen Area
Viro Offices boardroom terracotta feature wall Cardiff commercial refurbishment
Boardroom
Viro Offices glass partition private offices Llanishen Cardiff
Glass Offices

Specialist Services

Shopfitters Cardiff Retail Kiosks UK Retail Fit-Out Contractors Commercial Shopfitting Bespoke Joinery Wales Shop Fitters South Wales Placemaking Installations Solid Surface Fabrication Retail Merchandising Units Neon Signs Cardiff Commercial Interior Design Hotel Fit-Out Specialists Westfield Kiosk Installers Award Winning Shopfitters Retail Design & Build UK

OLLYWOOD™ is a multi-award winning commercial fit-out and design company based in Cardiff, Wales. We specialise in shopfitting, retail kiosks, bespoke joinery, placemaking installations, solid surface fabrication, and neon signs for businesses across the UK. From Westfield London to the high street, we design, manufacture and install commercial spaces that perform.

Your Project Next

Ready to
Build?

Tell us about your space. We'll come back with a clear plan and honest quote.

Contact OLLYWOOD™ - Cardiff Wales

Contact OLLYWOOD™ for shopfitting, retail fit-outs, bespoke joinery, retail kiosks, neon signs, and commercial interiors. Unit 4 Quay Point, Ocean Way, Cardiff, CF24 5HF. Tel: 01633 547 979. Email: info@ollywoodservices.co.uk. Cardiff Wales. Nationwide UK.

Get in Touch

Start Your
Project.

Tell us what you need and we’ll respond with the next step. No obligation, no jargon.

OLLYWOOD™ CardiffUnit 4, Quay Point, Ocean Way, Cardiff CF24 5HF
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Phone

01633 547 979

Email

info@ollywoodservices.co.uk

Address

Unit 4, Quay Point
Ocean Way, Cardiff
CF24 5HF

Hours

Workshop: Mon–Fri · 7am–3pm
Office appointments available

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@ollywoodservices @ollywoodservices @ollywoodonline

Multi Award Winning

Wales Start Up Award winner. Trusted by small independent businesses and global billion-pound companies, including the British Army, Westfield, Crown Estate, and CBRE.

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Legal

Terms &
Conditions.

Version 3.0 — Effective 21 May 2026. Business to business only.

OLLYWOOD LTD — Company No. 11962537
Unit 4 Quay Point, Ocean Way, Cardiff CF24 5HF  ·  01633 547 979  ·  info@ollywoodservices.co.uk

These Terms & Conditions apply to all work carried out by OLLYWOOD LTD (Company No. 11962537). They are business-to-business only and form the basis of every project we undertake. Here is a plain-English overview of the key points — the full legal document is linked at the bottom of this page.

Contracts & Acceptance

A binding contract is formed when you sign or approve a quotation, issue a purchase order, pay a deposit, or allow works to begin. By doing so, you agree to these Terms in full.

Deposit

A non-refundable deposit is required before any work commences. This deposit is strictly non-refundable in all circumstances and secures your project slot.

Fees & Payment

All fees are quoted exclusive of VAT. Our standard structure is 50% deposit on acceptance, 25% pre-installation, and 25% on completion. Invoices are due within 7 business days. Our standard hourly rate is £62.50 + VAT, with out-of-hours work at £93.75 + VAT (2-hour minimum). Travel beyond 25 miles is charged at 45p/mile.

Cancellation

If you cancel a project, charges apply based on how much notice is given: more than 28 days — deposit retained; 7–28 days — deposit retained in full; 3–7 days — 30% of the outstanding balance is immediately due; less than 72 hours — 100% of the full quoted fee becomes due.

Late Payment

Overdue invoices accrue interest at 8% above the Bank of England base rate from the day after the due date. Late accounts referred to debt collection will incur a 12% recovery surcharge.

Warranty & Support

All completed work is warranted for 12 months from practical completion. Response times: P1 Urgent — 4 hours; P2 High — 1 business day; P3 Standard — 3 business days; P4 Planned — 5 business days.

Read the Full Document

This page provides a plain-English overview. Our complete Terms & Conditions — including all legal provisions, definitions and schedules — are available in the full document below.

Download T&Cs (PDF)