TERMS AND CONDITIONS
1. Application and Entire Agreement These Terms and Conditions apply to the provision of the services detailed in our quotation (“Services”) by OLLYWOOD LTD, located at Unit 4 Quay Point, Ocean Way, Cardiff, CF24 5HF (“we” or “us”), to the individual or entity purchasing the services (“you”).
By accepting our quotation or upon the commencement of Services, you agree to these Terms and Conditions. These, along with our quotation (the “Contract”), constitute the entire agreement between us. You acknowledge that you have not relied on any statement, promise, or representation other than those explicitly set out in the Contract. These Terms exclude any other terms you may seek to impose.
2. Interpretation
- A “business day” means any day other than a Saturday, Sunday, or bank holiday in England and Wales.
- Headings are for convenience only and do not affect interpretation.
- Words in the singular include the plural and vice versa.
3. Services We will provide the Services with reasonable care and skill by the quotation. We reserve the right to modify the Services if required by law or safety requirements and will inform you accordingly. While we will make reasonable efforts to meet agreed timelines, time is not of the essence in our obligations. These Terms apply to the supply of goods as well as Services unless otherwise specified.
4. Your Obligations: You must obtain any necessary permissions, consents, or licenses and provide us with all required access, information, and materials. Failure to do so may result in the termination of the Services. We are not liable for delays caused by your non-compliance.
5. Fees and Deposit Fees are outlined in the quotation and are based on time and materials. In addition, we may recover:
- Reasonable incidental expenses (e.g., travel, accommodation, subsistence).
- Costs of third-party services required for the performance of the Services.
- The costs of any materials required.
Additional services not specified in the quotation will be charged at our current hourly rate unless otherwise agreed. Fees are inclusive of VAT and any applicable taxes.
A non-refundable deposit (“Deposit”) is required as per the quotation. If unpaid, we may withhold Services or terminate the Contract.
6. Cancellations and Amendments
- We may withdraw, cancel, or amend a quotation if it is not accepted within one day.
- Either party may cancel an order before acceptance.
- If an estimate is approved, cancellation fees apply:
- Up to 7 days before the start date: No cancellation fee.
- Within 72 hours before the start date: 30% of the quotation plus non-refundable expenses.
- Within 24 hours of the start date: 100% of the quotation.
Amendments must be requested in writing. Additional costs will be invoiced accordingly.
7. Payment Invoices are issued either upon completion of Services or as per the quotation schedule. Payments must be made within 7 days unless otherwise agreed. Late payments incur a 5% monthly interest charge above the Bank of England base rate. We may suspend Services for non-payment. Payments must be made in GBP.
8. Subcontracting and Assignment: We may assign or subcontract obligations under these Terms. You may not transfer rights or obligations without our written consent.
9. Termination. We may terminate Services immediately if you:
- Commit a material breach of the Contract.
- Failure to make payment on time.
- Become subject to bankruptcy or insolvency proceedings.
10. Intellectual Property We retain all intellectual property rights in any goods supplied as part of the Services. We reserve the right to prevent infringement.
11. Liability and Indemnity Our liability is limited to the total Fees payable under the Contract. We are not liable for:
- Indirect, special, or consequential losses.
- Loss of profits, business, data, or reputation.
- Delays beyond our control.
- Losses due to your failure to meet obligations.
You must indemnify us against damage to any equipment caused by you, your agents, or your employees. Nothing in these Terms limits liability for death or injury due to our negligence.
12. Data Protection When handling personal data, we act as a “data processor” under GDPR. We will:
- Process data only as necessary for Services.
- Do not retain data longer than needed.
- Implement security measures to protect data.
For privacy inquiries, contact our Data Protection Officer at info@ollywoodservices.co.uk.
13. Circumstances Beyond Control: Neither party is liable for failure to perform obligations due to circumstances beyond their control (e.g., natural disasters, government actions, war, or industrial action). If a delay exceeds 90 days, either party may terminate the Services.
14. Communications All notices must be in writing and delivered via:
- Courier during business hours.
- Email (with successful transmission confirmation).
- Mail (deemed received on the 5th business day if domestic, 10th if international).
15. No Waiver Failure to enforce any provision does not constitute a waiver of rights.
16. Severance: If any provision is found invalid or unenforceable, the remainder remains in effect.
17. Law and Jurisdiction: These Terms are governed by English and Welsh law, and disputes are subject to the exclusive jurisdiction of the English and Welsh courts.
