Legal
Terms & Conditions.
Version 3.0 — Effective 21 May 2026. Business to business only. OLLYWOOD LTD — Company No. 11962537. Unit 4 Quay Point, Ocean Way, Cardiff CF24 5HF · 01633 547 979 · info@ollywoodservices.co.uk
Contracts & Acceptance
A binding contract is formed when you sign or approve a quotation, issue a purchase order, pay a deposit, or allow works to begin. By doing so, you agree to these Terms in full.
Deposit
A non-refundable deposit is required before any work commences. This deposit is strictly non-refundable in all circumstances and secures your project slot.
Fees & Payment
All fees are quoted exclusive of VAT. Our standard structure is 50% deposit on acceptance, 25% pre-installation, and 25% on completion. Invoices are due within 7 business days. Our standard hourly rate is £62.50 + VAT, with out-of-hours work at £93.75 + VAT (2-hour minimum). Travel beyond 25 miles is charged at 45p/mile.
Cancellation
If you cancel a project, charges apply based on how much notice is given: more than 28 days — deposit retained; 7–28 days — deposit retained in full; 3–7 days — 30% of the outstanding balance is immediately due; less than 72 hours — 100% of the full quoted fee becomes due.
Late Payment
Overdue invoices accrue interest at 8% above the Bank of England base rate from the day after the due date. Late accounts referred to debt collection will incur a 12% recovery surcharge.
Warranty & Support
All completed work is warranted for 12 months from practical completion. Response times: P1 Urgent — 4 hours; P2 High — 1 business day; P3 Standard — 3 business days; P4 Planned — 5 business days.