TERMS AND CONDITIONS
1. Application and Entire Agreement
These Terms and Conditions apply to the provision of services detailed in our quotation (“Services”) by OLLYWOOD LTD, located at Unit 4 Quay Point, Ocean Way, Cardiff, CF24 5HF (“we”, “our” or “us”), to the individual or entity purchasing the services (“you”).
By accepting our quotation or upon commencement of the Services, you agree to these Terms and Conditions. Together with our quotation, they form the entire agreement between us (the “Contract”). You acknowledge that you have not relied on any statement, promise, or representation not expressly included in the Contract. Any terms you seek to impose are expressly excluded.
2. Interpretation
- “Business day” means any day other than a Saturday, Sunday, or public holiday in England and Wales.
- Headings are for convenience only and do not affect interpretation.
- Words in the singular include the plural and vice versa.
3. Services
We will provide the Services with reasonable care and skill in accordance with the quotation. We may modify the Services as required to comply with legal or health and safety obligations and will inform you of such changes. Timeframes are estimates only and not of the essence. These Terms apply to the supply of goods as well as services, unless stated otherwise.
4. Your Obligations:
You agree to:
- Obtain all necessary consents, permissions, or licenses and
- Provide timely access, information, and materials needed for us to perform the Services.
Failure to comply may lead to delay, suspension, or termination of the Services. We accept no liability for delays arising from your non-compliance.
5. Fees and Deposit
Fees are set out in our quotation and are calculated on a time and materials basis. We may also charge for:
- Reasonable expenses (e.g., travel, accommodation).
- Costs of third-party services.
- Materials used in the performance of Services.
Additional services not included in the quotation will be charged at our prevailing hourly rate unless otherwise agreed in writing. Fees are exclusive of VAT and applicable taxes.
A non-refundable deposit (“Deposit”), as stated in the quotation, must be paid before any Services commence. Failure to pay may result in us withholding Services or terminating the Contract.
6. Cancellations and Amendments
We reserve the right to withdraw, cancel, or amend any quotation not accepted within one business day. Either party may cancel an order prior to acceptance.
If an order is confirmed, cancellation charges apply as follows:
- More than 7 days before the start date: No charge.
- Within 72 hours of the start date: 30% of the quotation, plus any non-refundable expenses.
- Within 24 hours of the start date: 100% of the quotation.
All amendments must be made in writing. Additional work or costs arising from amendments will be invoiced accordingly.
7. Payment Terms
Invoices are issued upon completion of Services or in accordance with any agreed schedule. Payment is due within 7 days unless otherwise agreed in writing.
Late payments will incur interest at a rate of 8% per annum above the Bank of England base rate, calculated daily on the total outstanding amount. Interest accrues from the due date until payment is made in full. Once settled, a separate invoice will be issued for the interest due.
We reserve the right to suspend Services in the event of non-payment. All payments must be made in GBP.
8. Subcontracting and Assignment:
We may assign or subcontract our obligations under the Contract without your consent. You may not transfer your rights or obligations without our prior written approval.
9. Termination
We may terminate the Contract with immediate effect if you:
- Commit a material breach of the Contract.
- Fail to pay any amount due by the due date.
- Are subject to bankruptcy, insolvency, or liquidation proceedings.
10. Intellectual Property
All intellectual property rights in any work, designs, or goods produced or supplied by us remain our property. No rights or licences are granted unless expressly agreed in writing.
11. Liability and Indemnity
Our total liability under the Contract is limited to the total Fees paid by you. We are not liable for:
- Indirect or consequential loss.
- Loss of profits, business, data, or goodwill.
- Delays beyond our control.
- Losses resulting from your breach of obligations.
You agree to indemnify us for any damage caused to our property or equipment by you or your representatives. Nothing in these Terms limits liability for death or personal injury caused by our negligence.
12. Data Protection
We act as a “data processor” under the UK GDPR. In doing so, we will:
- Process personal data only for the performance of the Services.
- Not retain data longer than necessary.
- Use appropriate technical and organisational measures to protect personal data.
For privacy concerns, contact our Data Protection Officer at: info@ollywoodservices.co.uk
13. Force Majeure (Circumstances Beyond Control)
Neither party is liable for delays or failure to perform due to events beyond reasonable control (e.g., natural disaster, strike, war, or government action). If such an event exceeds 90 days, either party may terminate the Contract by written notice.
14. Communications
All notices must be in writing and sent via:
- Courier (during business hours).
- Email with confirmed transmission.
- First-class post (deemed received on the 5th business day UK-wide, 10th if international).
15. No Waiver
Failure to enforce any part of this agreement does not constitute a waiver of rights or remedies.
16. Severability
If any provision is found invalid or unenforceable, the remainder remains in effect.
17. Governing Law and Jurisdiction
This Contract is governed by the laws of England and Wales. The parties agree to submit any disputes to the exclusive jurisdiction of the courts of England and Wales.
